Shipping & Fulfillment

At BONNÉTA, we move with intention—never rushed, always with care.

Orders are processed within 1–3 business days.

For domestic orders (Thailand), delivery typically takes 1–3 business days after dispatch.

Delivery times may vary depending on location.

Each order is carefully prepared and packed

to ensure every piece arrives as it was meant to be.

Returns & Exchanges

We are happy to offer exchanges

to ensure you receive the piece that feels right for you.

Exchange requests must be made within 7 days of receiving your order.

Items must be unworn, unwashed,

and in their original condition with tags attached.

Items must be free from stains, odors, or any signs of wear.

We reserve the right to decline exchanges that do not meet these conditions.

Refunds are not offered,

except in cases of defective or incorrect items.

Shipping costs for exchanges are the responsibility of the customer

(unless the item is defective or incorrect).

INTERNATIONAL ORDERS

Shipping & Fulfillment

Orders are processed within 1–3 business days.

Delivery times vary depending on destination and shipping provider.

Each order is prepared with care to ensure it arrives safely.

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Returns & Exchanges (International)

Due to the nature of international shipping,

we currently do not accept returns or exchanges for international orders.

Please review product details carefully before placing your order.

If you have any questions, feel free to contact us prior to purchase.

In the case of defective or incorrect items,

please contact us and we will assist you accordingly.

Customers are responsible for any customs duties or import taxes.

Ordering (via DM)

Orders can be placed directly via Instagram DM.

How to order:

– Send us a message with the item name and size

– Our team will confirm availability and provide payment details

Orders are confirmed once payment has been completed.